Return Policy

Thank you for shopping with us & supporting a local business! Nothing makes us happier than knowing children & their parents are happy with the toys, clothes, shoes, & other accessories purchased at Terra Toys. Therefore, we promise to do our best to deliver amazing customer service & to correct any problems along the way. Here are a few things to know about our return or exchange policy…

  1. The easiest way to make a return or exchange is to simply visit Terra Toys at our physical location in Austin, TX. If you are not able to make your return or exchange in person, simply email us at customerservice@terratoys.com & our customer service department will assist you as soon as possible.
  2. Terra Toys allows for returns or exchanges within 60 days of the original purchase date. The product must be unopened, in original condition, & in original packaging. Shipping charges are non-refundable. Terra Toys reserves the right to assess returns on an individual basis.
  3. We do not accept returns on the following: Art Gallery pieces, kites, tin toys, wind-ups, candy, fireworks, seasonal items, & anything sold at a discounted price or marked final sale.
  4. All returns or exchanges will be shipped back at your cost. If we find that we are at fault, we will happily send you a pre-paid shipping label to ship it back to us.
  5. If you believe that your order was damaged in the shipping process, take a photo of the original packaging (including the box it was shipped in) & contact the shipping carrier to file a claim as soon as possible. For assistance with this, you can email us at customerservice@terratoys.com for more information.